CDCS FAQs

• I am interested in studying the Certificate for Documentary Credit Specialists. What is the latest date I can register?

  Your registration and payment must be received by the deadline published on the qualification page. We recommend registering as early as possible to allow yourself sufficient time to study and prepare for your exam.

• When will I receive my study materials?

  Your registration fee includes study materials and access to an online Virtual Learning Environment (VLE) in your MyLIBF account.
  
  Online study materials will be made available within 24 hours of payment. We aim to send a hardcopy of your study text within five working days of receiving your registration fees. It will be delivered by courier and, in all cases, requires a signature. If it has not arrived within four weeks, you should let us know.

• When do I get my result?

  Your result will be available six weeks after the exam. It is available in your MyLIBF account under ‘Assessment details & results’ and we will send you a reminder a few days before release.

• When do I get my certificate?

  We will email information about your certificate a few days after you achieve your pass. You will receive your certificate within 60 working days from the issue of your result.
  
  These are sent by standard airmail and not by courier, so no tracking information is available.
  
  A PDF version of your certificate will be made available to you in your MyLIBF account under the Personal Links section. You will have access to it within a few hours of receiving your pass result and until it expires. You can download the certificate and save or print it.

• My certificate has not arrived.

  If you have not received your certificate within 60 working days of the confirmation of your result, you will need to complete a certificate re-issue form. Your certificate will be issued free of charge as long as the completed form is received within two weeks of this timescale. After this period, a fee of £48 will apply.
  
  Re-issued certificates can be sent by a courier for an additional fee of £30. This should be included at the time of submitting your form.

• Do I receive a certificate for recertification?

  Yes. A PDF version of your certificate will be made available to you in your MyLIBF account under the Personal Links section. You will have access to it within a few hours of receiving your pass result and until it expires. You can download the certificate and save or print it.

• How can I find the nearest exam venue to where I live?

  Our international venue list is available on our exam venue page.
  
  Examination venues

• What is the address of my exam venue?

  The venue address will be released about five weeks before the exam date in an exam attendance notice found in your MyLIBF account. We will email you once your attendance notice is available.

• How can I change my exam venue?

  You may be able to change your venue. Please contact us on customerservices@libf.ac.uk at least eight weeks before your exam date to see if it is possible and to ensure we have enough time for any changes to be made.

• There is no venue where I live.

  If we do not have a venue locally for your exam, you may want to consider asking your employer to host it at your place of work. Your enquiry must be submitted at least four months before your exam date. Please contact us on customerservices@libf.ac.uk for further details.

• Can I defer my exam to a later date?

  It is possible to defer your exam to a later date. You are able to do this once free of charge as long as your request is received by the registration deadline of the session you are registered for. There will be a fee for any further deferrals. You can defer the date of your exam up to three weeks after the registration deadline, however a fee will apply.
  
  If you are unable to attend your exam due to mitigating circumstances such as a sudden illness, please contact us on customerservices@libf.ac.uk straight away as you may be eligible for Special Consideration . To be eligible you will need supporting documentary for evidence.